Product Use & Safety
2026-09-07
Effective date: 2026-09-07
Use the instructions for your item
Read the label, intended use, size information and instructions supplied with the particular product. Products in different care categories are not interchangeable. The store's general information does not replace the item's labeling or individual advice from a qualified professional.
Check packaging condition before use. Keep packaging and batch or lot information when reporting a problem. Follow the item's storage and disposal instructions and local disposal requirements.
Product concerns
If an item appears damaged, contaminated, incorrectly labeled or otherwise unsuitable for use, stop using it and contact customer service. If a reaction or a medical concern occurs, seek appropriate professional advice. For an emergency, contact emergency services rather than waiting for an online store response.
Provide the product name, selected option, order number, lot code if present, and a description of the problem. A photo of the product or packaging can help. Do not send unnecessary medical records or photographs of intimate body areas.
Product claims
Materials, absorbency, certifications and performance information must be specific to the item offered. A brand name or a general company description does not itself establish a medical approval or a certification for every product.
For documents relevant to an item, ask customer service to identify the particular product and supporting information. No general health or treatment guarantee is provided by this page.
Help with affected orders
Read Returns & Refunds for the request process. Any applicable rights concerning unsafe, defective or incorrect products remain available; ordinary hygiene return conditions do not override rights that cannot lawfully be excluded.