Product & Ingredients
What are X9 products made from?+
Our pads and diapers are primarily made from high-quality, breathable materials. We prioritize soft, hypoallergenic topsheets and super-absorbent cores. While we continuously innovate, a core principle is excluding harmful chemicals, opting for gentler, skin-friendly alternatives wherever possible.
Are X9 products safe for sensitive skin?+
Absolutely. Our products are designed with sensitive skin in mind. They are dermatologist-tested,
hypoallergenic, and free from elemental chlorine bleaching, lotions, dyes, and parabens.
However, we always recommend trying a small pack first if you have known severe sensitivities.
hypoallergenic, and free from elemental chlorine bleaching, lotions, dyes, and parabens.
However, we always recommend trying a small pack first if you have known severe sensitivities.
Where are X9 products made?+
X9 is an American brand, headquartered in West Virginia. All our products are designed, engineered, and
quality-controlled by our US-based team. To ensure the highest quality standards and best value for our customers,
we partner with world-class manufacturing facilities globally. This allows us to integrate the finest materials and
cutting-edge production technology.
quality-controlled by our US-based team. To ensure the highest quality standards and best value for our customers,
we partner with world-class manufacturing facilities globally. This allows us to integrate the finest materials and
cutting-edge production technology.
Orders & Shipping
Where do you ship from?+
We ship all orders from our strategic distribution center in West Virginia, USA.
This allows us to ensure fast and reliable delivery across the United States.
This allows us to ensure fast and reliable delivery across the United States.
What are the shipping options and costs?+
We offer standard and expedited shipping options. Free standard shipping is available on all orders over $50.
Detailed shipping times and costs are calculated automatically at checkout based on your location and cart size.
Detailed shipping times and costs are calculated automatically at checkout based on your location and cart size.
How long will it take to receive my order?+
or orders within the continental US, please allow:
Standard Shipping: 3-7 business days after processing.Expedited Shipping: 2-3 business days after processing.
Order processing usually takes 1-2 business days. You will receive a tracking number as soon as your order ships.
Standard Shipping: 3-7 business days after processing.Expedited Shipping: 2-3 business days after processing.
Order processing usually takes 1-2 business days. You will receive a tracking number as soon as your order ships.
Subscriptions & Payments
How does the subscription plan work?+
Our subscription plan is designed for ultimate convenience and savings. You choose the product and how often you want it delivered (every 4, 6, or 8 weeks).
You'll save 15% on every order, and you can pause, modify, or cancel your subscription at any time online in your account dashboard.
You'll save 15% on every order, and you can pause, modify, or cancel your subscription at any time online in your account dashboard.
What payment methods do you accept?+
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a seamless
checkout experience.
checkout experience.
Can I change my subscription order?+
Yes, you have full control. You can easily change the product, frequency, or shipping address of your upcoming subscription order.
Simply log into your account and manage your subscription. Changes must be made at least 3 business days before your next order processes.
Simply log into your account and manage your subscription. Changes must be made at least 3 business days before your next order processes.
Returns & Warranty
What is your return policy?+
Your satisfaction is guaranteed. If you are not completely happy with your purchase, you can return any unopened packages
within 30 days of delivery for a full refund or exchange. Please contact our customer care team to initiate a return.
within 30 days of delivery for a full refund or exchange. Please contact our customer care team to initiate a return.
My product seems defective. What should I do?+
We stand by the quality of our products. If you receive a defective item, please contact us immediately at
[Customer Service Email] with your order number and photos of the issue. We will gladly send a replacement or issue a refund.
[Customer Service Email] with your order number and photos of the issue. We will gladly send a replacement or issue a refund.